BeWallet

Find answers to frequently asked questions

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1What is Altus Core?
Altus Core is a digital payment platform designed to help businesses manage payments and financial transactions more efficiently in one place.
2Who can use Altus Core?
Altus Core is built for businesses, merchants, and organizations looking for a simpler and more convenient way to manage digital payments.
3What payment services does Altus Core provide?
Altus Core offers payment-related solutions designed to support businesses with digital transactions, merchant services, and payment management.
4How can I become a merchant with Altus Core?
You can visit the Sub Merchant section of the website or contact the Altus Core team to learn about registration requirements and the onboarding process.
5How can I contact Altus Core for support?
You can use the Contact section on the website to reach the Altus Core team for assistance, service inquiries, or account-related questions.

Start now and
make your finances clear and organized

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Choose your plan

1. What payment methods do you accept?

We accept Easypaisa, JazzCash, and Cash on Delivery (COD) for your convenience. You can choose your preferred payment option during checkout.

2. How long will it take to receive my order?

Orders are usually processed within 1–3 business days. Delivery times depend on your city, but most orders arrive within 3–7 business days after dispatch.

3. Can I track my order?

Yes, once your order has been shipped, you’ll receive a tracking number via SMS or WhatsApp so you can monitor your delivery status.

4. What is your return and exchange policy?

We offer a simple return or exchange policy within 7 days of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase. For more details, please check our Return Policy page.

5. What should I do if I receive a damaged or incorrect item?

If your order arrives damaged or incorrect, please contact our support team within 48 hours of delivery. We’ll arrange a quick replacement or refund process for you.

6. Do you offer nationwide delivery?

Yes, we deliver all across Pakistan through trusted courier partners. Delivery charges and times may vary depending on your location.

7. How can I contact customer support?

You can reach our support team via WhatsApp, email, or through our website’s contact form. Our team is available Monday to Saturday, 10 AM – 7 PM.